Terms of Business information
BLACKFORD & COMPANY INSURANCE BROKERS LTD – Tel 01624 832042
Head office: The Old Bank, 19 Station Road, Port Erin, Isle of Man, IM9 6AE

Manx Cover is a trading name of Blackford and Company Insurance Brokers Ltd who are registered with The Isle of Man Insurance and Pensions Authority in respect of General Business. Registration number 06.

STATUSBlackford & Company Insurance Brokers Ltd represent a number of Insurers and are an independent intermediary who act as your agent and accepts responsibility for the advice given and for arranging your insurance. Blackford & Company Insurance Brokers Ltd and Manxcover are registered with the Isle of Man Insurance & Pensions Authority with respect to General Business and undertake to comply with the Isle Of Man Statutes for the selling of general and commercial insurance. We also undertake to comply with the Association of British Insurers (ABI) Code of Practice for the selling of general and commercial insurance. Copies are available for inspection upon request.

COMPLETION OF PROPOSAL FORMS/ STATEMENT OF FACT Your attention is drawn to the importance of the Declaration and signature section on insurer’s proposal forms. Please read this section carefully to make sure that you understand the implications fully before signing. Any failure to disclose facts material to the insurance or any inaccuracies in your answers could invalidate your cover. If forms are computer completed or not in your own hand writing then please make absolutely sure that they are correct before you sign the declaration.

Some Insurers use  STATEMENT OF FACT proposal forms that do not require signing – if this is the case then please make absolutely sure that the details are correct and meet with your requirements - If in doubt please ask one of our consultants.

POLICY RENEWAL Any material alteration since last renewal date that is likely to affect the risk must be advised to the Company. Failure to disclose all material facts, which have changed since inception of the policy or your last renewal could result in your insurance being invalidated. Material facts are facts that might influence the acceptance or assessment of your insurance. If in doubt as to whether a fact is material you should disclose it and seek advice from us or the Insurers.

If the renewal is a PROPERTY POLICY then please make sure that you review your Insurance values and policy covers to make sure that they meet with current market rebuilding costs.  If in doubt please ask one of our consultants.

COMPLAINTS It is our intention to provide you with a high level of service at all times. However, if you do feel you have cause to be unhappy in any way with our service or your insurance cover, in the first instance, please contact Robin Blackford or Pauline Wilkinson, at the above address, who will be pleased to assist you. A more formalised complaints procedure will be found in your policy document, or upon request.

MOTOR & HOME INSURANCE ANTI-FRAUD REGISTERS Insurers share information with each other via the Claims and Underwriting Exchange Register, and the Motor Insurance Anti-Fraud & Theft Register, to aid the prevention of fraudulent claims. In the event of a claim the information you supply on the claim form, together with any other information relating to the claim, will be put on the register.

MOTOR INSURER INFORMATION CENTRE (MIIC)) Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access. This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.

ISLE OF MAN FINANCIAL SERVICES OMBUDSMAN SCHEME The Financial Services Ombudsman Scheme is a free independent dispute resolution service for customers with a complaint against an Isle of Man firm such as a bank, insurance company or financial adviser – An information leaflet is available upon request.

PREMIUMS / CHARGES – IMPORTANT – PLEASE READ All payments to Blackford & Company Insurance Brokers Ltd will be held in a designated ‘Client Account’ for payment on your behalf to the insurance company. In addition to the underwriting premiums charged by the Insurer we may, at our discretion, make the following charges to cover our scheme/administration costs. However, any additional charges over and above the Insurers premium will be itemised as laid out below:
* New business motor and all motor renewals under £200 will include a £25 Blackfords admin underwriting fee
* New business motor and all motor renewals over £200 will include a £30 Blackfords admin underwriting fee
* Manxcover home insurance - new business and all renewals will include a £37 Blackfords scheme admin underwriting fee
* All other household insurance policies (new business and renewals) will include a £10 Blackfords underwriting scheme admin fee
* All commercial policies (new business and renewals) will include a £10 Blackfords underwriting scheme admin fee
* Motor and Household Legal  cover - we provide cover with our private motor, van and Manxcover private household insurance policies – free of charge to clients
* Mid-term adjustments - Insurance Company premium plus Blackford & Company £20 flat underwriting admin charge.  No £20 underwriting admin charge is added to Manxcover Home Insurance policy mid-term adjustments
* Refunds - Mid-term adjustments/Cancellations – We return Net refunds after all Insurance Company/brokerage fees/charges including a £20 flat cancellation fee have been deducted.  No £20 underwriting admin charge is added to Manxcover Home Insurance policy mid-term adjustments
* Lost documents/insurance certificates - Insurance company premium plus £10 Blackford & Company admin charge per duplicate will apply.
* Credit arrangements - Agreed on an individual basis.
* Other services - Net rated policies or agreed services - Any charge will be itemised on the policy issue advices.
* Manx cover/Axiom Home Insurance/ Brit House & Commercial /Lloyds and Business Policies – cancellation charges: The following scale is used in the event of cancellation at any time. NO rebate will be allowed should a claim have been reported and any rebate allowed reclaimed, should a claim subsequently be reported. Period of risk charged for: Up to 1 month 30%, Up to 2 months 35%, Up to 3 months 45%, Up to 4 months 55%, Up to 5 months 65%, Up to 6 months 75%, Up to 7 months 85%, Up to 8 months 95%, over 8 months – nil return.
* Fees charged by underwriters or ourselves as additional to the insurance underwriting premium including any legal expenses premium are unable to be returned on cancellation of a policy.
* Bank charges - Any Bank charges incurred by Blackford & Company as a result of a cheque or payment being returned unpaid will be the responsibility of the customer and will be invoiced accordingly.
* Funded Instalments - via Premium First/Close Brothers I-prompt/Finsure - if you are paying your premium via funded instalments then any policy cancellation will have to be settled direct with the instalment provider, the net return from insurers (if any) will be forwarded to the instalment provider so that they can take this into account in their final settlement figure.
* Return premiums - Any return premium will be sent as quickly as possible, however, generally all payments are handled within 30 days from the end of the month in which cancellation occurs.

CONFIDENTIALITY, DATA PROTECTION AND USE OF YOUR INFORMATION FOR MARKETING PURPOSES Blackford & Company Insurance Brokers Ltd is committed to respecting and protecting your privacy. We have established this privacy policy to demonstrate the care with which we will treat you and your customer information. We will always respect your privacy and any personal communication between you and us. We will always endeavour to comply with any data protection legislation currently in force.
All personal and sensitive information about our customers is treated as Private & Confidential and will only be used by Blackford & Company Insurance Brokers Ltd, Blackford Financial Services Ltd and your chosen Insurer/instalment provider, however, we may have to allow access to your records by a regulator or complaints resolution body, or their representative, who have been appointed for monitoring or investigatory activities. We may use information held about you, to provide you with information about other products and services which we offer, and which we feel may be appropriate to you, by email, telephone, post or other means. We will only use and disclose the information we have about our customers in the normal course of arranging and administering their insurances and will not disclose any information to any other parties, other than those named above, without their written consent. Unless we are notified of any changes, we shall assume the personal and sensitive data we hold about our customers is correct, and shall use it to provide quotations when policies are amended or fall due for renewal. We may pass information about you to credit reference agencies for the purposes of arranging payments of your insurance by instalments, and may also pass to them details of your payment record with us, if so required. Under the Data Protection Act, individuals have a right to see personal information about them that we hold in our records. A charge may be made for this service. If you wish to exercise this right, or have any other related queries, you should write to us at The Old Bank, 19 Station Rd, Port Erin, IOM IM9 6AE.
E&O22/01/2010